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easyMail Mac Mail Setup
Posted by Shaker B. on 02 August 2016 02:15 PM
NOTE: Because of the constant updates to third party mail clients/devices, the images used in this tutorial may not coincide with what you see. Please use this tutorial as a general guideline and refer to your mail client's help documentation for further guidance.
NOTE: Before attempting to set your easyMail address on Mac Mail, please make sure to verify that you've configured and activated easyMail within your easyDNS account. For further information on this please go HERE.

If this is your first time adding an account to your Mac Mail client, you will be prompted for your name, email address, and password:

how to setup easyMail on Mac

Please make sure to put your easyMail address in full, the password for said easyMail address, and click CONTINUE.

If you've already added an email account to your Mac Mail client and want to add your easyMail account, you'll want to click on the '+' sign to add additional accounts:

how to setup easyMail on Mac

Please do the following to add your easyMail account to your client:

1. Enter the incoming mail server information for your easyMail account: 

Account Type: IMAP or POP (we recommend IMAP)
Description: brief description of the server (optional)
Incoming Mail Server: imap.easymail.ca or pop.easymail.ca
User Name: Your easyMail address in FULL
Password: Your easyMail address password

2. Click CONTINUE

how to setup easyMail on Mac

3. Enter the outgoing mail server information for your easyMail account:

Description: A brief description of the server (this is optional)
Outgoing Mail Server: mailout.easymail.ca
User Name: Your easyMail address in FULL
Password: Your easyMail address password 

4. Check the box for both USE ONLY THIS SERVER and USE AUTHENTICATION
5. Click CONTINUE

how to setup easyMail on Mac

6. Verify your account information and click CREATE

how to setup easyMail on Mac

At this point your easyMail address should be added to your list of Mac Mail addresses:

how to setup easyMail on Mac

Common Issues

Sometimes your email client will continue to give you issues, even though you believe the setup is correct. The following are the most common issues users run into:

1. Are you using the correct easyMail address and password combination? You can verify this by logging into your webmail account via webmail.easymail.ca or messages.easymail.ca:

how to setup easyMail on Mac

2. Are you using the correct easyMail server information? 

INBOUND SERVER INFORMATION

IMAP
Server Hostname: imap.easymail.ca
Server Port: 143
Username: your easyMail address in full (me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled IMAP is port 993.

***OR***

POP
Server Hostname: pop.easymail.ca
Server Port: 110
Username: your easyMail address in full (me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled POP is port 995.


OUTBOUND SMTP SERVER INFORMATION

Outbound Mail Server: mailout.easymail.ca
Username: your full easyMAIL address (me@example.com)
Password: your easyMAIL password
Ports: 25, 465, 587, 2025, 20025
TLS (optional): 25, 465 (SSL), 587, 2025, 2026, 20025, 20026

3. Are you using an SSL port (993 for IMAP or 995 for POP) for your Inbound server? If so, do you have the SSL box checked?

how to setup easyMail on Mac

4. Are you using an SSL port (465) for your Outbound SMTP server? If so, do you have the SSL box checked?

how to setup easyMail on Mac

how to setup easyMail on Mac

NOTE: Users will have email issues if an SSL port is specified but the SSL option isn't selected. The same applies if a non SSL port is specified, but the SSL option is selected. This is why you want to make sure you have the correct settings.

5. Is your AUTHENTICATION method set to PASSWORD for both your Inbound and Outbound servers (see above)? 

If you have verified that you are using the correct easyMail information, then you will want to refer to your email client's help documentation for further guidance. 

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