Knowledgebase
easyMail Thunderbird Setup
Posted by Shaker B. on 02 August 2016 02:15 PM
NOTE: Because of the constant updates to third party mail clients/devices, the images used in this tutorial may not coincide with what you see. Please use this tutorial as a general guideline and refer to your mail client's help documentation for further guidance.
NOTE: Before attempting to set your easyMail address on Thunderbird, please make sure to verify that you've configured and activated easyMail within your easyDNS account. For further information on this please go HERE.

To set up your easyMail address with Thunderbird, please do the following:

1. Open your Thunderbird mail client
2. In the ACCOUNTS section, within the CREATE A NEW ACCOUNT field, click on EMAIL

setting up easyMail account with Thunderbird email client

3. When prompted for a new email address, click on SKIP THIS AND USE MY EXISTING EMAIL

setting up easyMail account with Thunderbird email client

4. Enter your name, easyMail address, and easyMail password
5. Click CONTINUE

setting up easyMail account with Thunderbird email client

6. Thunderbird will attempt to autopopulate with default server information which is incorrect. Click on MANUAL CONFIG to manually enter the information instead.

setting up easyMail account with Thunderbird email client

7. In the MAIL ACCOUNT SETUP screen you'll want to enter the following:

INCOMING 

IMAP (recommended) or POP3
Server Hostname: imap.easymail.ca or pop.easymail.ca
Port: 143
SSL: STARTTLS (you can also use SSL or TLS with the corresponding port numbers mentioned below)
Authentication: Normal password

OUTGOING

SMTP
Server Hostname: mailout.easymail.ca
Port: 587 (or any of the other ports mentioned below)
SSL: STARTTLS
Authentication: Normal password

8. Click DONE

setting up easyMail account with Thunderbird email client

You should now see your easyMail address under your list of email addresses:

setting up easyMail account with Thunderbird email client

Common Issues

Sometimes your email client will continue to give you issues, even though you believe the setup is correct. The following are the most common issues users run into:

1. Are you using the correct easyMail address and password combination? You can verify this by logging into your webmail account via webmail.easymail.ca or messages.easymail.ca:

how to setup easyMail on Mac

2. Are you using the correct easyMail server information? 

INBOUND SERVER INFORMATION

IMAP
Server Hostname: imap.easymail.ca
Server Port: 143
Username: your easyMail address in full (me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled IMAP is port 993.

***OR***

POP
Server Hostname: pop.easymail.ca
Server Port: 110
Username: your easyMail address in full (me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled POP is port 995.


OUTBOUND SMTP SERVER INFORMATION

Outbound Mail Server: mailout.easymail.ca
Username: your full easyMAIL address (me@example.com)
Password: your easyMAIL password
Ports: 25, 465, 587, 2025, 20025
TLS (optional): 25, 465 (SSL), 587, 2025, 2026, 20025, 20026

3. Are you using an SSL port (993 for IMAP or 995 for POP) for your Inbound server? If so, do you have the SSL enabled?

setting up easyMail account with Thunderbird email client

4. Are you using an SSL port (465) for your Outbound SMTP server? If so, do you have the SSL enabled?

setting up easyMail account with Thunderbird email client

setting up easyMail account with Thunderbird email client

NOTE: Users will have email issues if an SSL port is specified but the SSL option isn't selected. The same applies if a non SSL port is specified, but the SSL option is selected. This is why you want to make sure you have the correct settings.

5. Is your AUTHENTICATION METHOD set to PASSWORD for both your Inbound and Outbound servers (see above)? 

If you have verified that you are using the correct easyMail information, then you will want to refer to your email client's help documentation for further guidance. 

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